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4.1.1
Laboratory activities shall be undertaken impartially and structured and
managed so as to safeguard impartiality.
4.1.2 The
laboratory management shall be committed to impartiality.
4.1.3 The
laboratory shall be responsible for the impartiality of its laboratory
activities and shall not allow commercial, financial
or other pressures to compromise impartiality.
4.1.4 The
laboratory shall identify risks to its impartiality on an on-going basis. This
shall include those risks that arise from its
activities, or from its relationships, or from the relationships of its personnel. However, such relationships do not
necessarily present a laboratory with a risk to
impartiality.
NOTE A relationship that threatens the
impartiality of the laboratory can be based on ownership,
governance, management, personnel, shared resources, finances, contracts,
marketing (including branding), and payment of a
sales commission or other inducement for the referral of new
customers, etc.
4.1.5 If
a risk to impartiality is identified, the laboratory shall be able to
demonstrate how it eliminates or minimizes such risk.
Laboratory staff are
responsible for the quality and safety of the laboratory services they provide
through: (1) laboratory activities and (2) the results they obtain
systematically and in accordance with quality standards. Staff always analyze
samples in a manner consistent with internationally recognized scientific
protocols, while maintaining the highest standards of honesty and integrity.
Staff never fabricate data in any way, and anyone found to be involved in such
activity is referred to the Ethics Committee (see
Appendix 4: Code of Ethics, Neutrality Protocol).
4.2
Confidentiality
4.2.1 The
laboratory shall be responsible, through legally enforceable commitments, for
the management of all information obtained or created
during the performance of laboratory activities. The laboratory shall inform the customer in advance, of the information it
intends to place in the public domain. Except for
information that the customer makes publicly available, or when agreed between
the laboratory and the customer (e.g. for the purpose
of responding to complaints), all other information is considered proprietary information and shall be regarded as
confidential.
4.2.2
When the laboratory is required by law or authorized by contractual
arrangements to release confidential information, the
customer or individual concerned shall, unless prohibited by law, be notified of the information provided.
4.2.3
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4.2.4
Information about the customer obtained from sources other than the customer
(e.g. complainant, regulators) shall be confidential
between the customer and the laboratory. The provider
(source) of this information shall be confidential to the laboratory and shall not be shared with the customer, unless agreed by the
source.
4.2.5
Personnel, including any committee members, contractors, personnel of external
bodies, or individuals acting on the laboratory's
behalf, shall keep confidential all information obtained
or created during the performance of laboratory activities, except as required
by law.
The officials of the
organization or agency to which the laboratory belongs, and laboratory staff,
maintain the confidentiality of all information relating to clients and treat
it as proprietary. Laboratory officials may not disclose any confidential
information unless prohibited by law or unless the laboratory is authorized by
contractual arrangements to do so. The laboratory is prohibited from providing
results, demographic data, or any other exclusive information to the press, a
government agency, other clients, or persons outside the organization, agency,
or laboratory without the client's written consent. If any laboratory staff
member is found to be involved in this type of activity, the matter will be
referred to the Ethics Committee (see Appendix 5: The Organization's Risk
Management Plan and the Procedures for Addressing Each Action; and Appendix 10:
Protocols File - Confidentiality Protocol).
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